Change needs more than a strategy
It needs people who can make it happen.
I help retail and hospitality brands equip their leaders and teams to deliver growth and change without losing what makes them special.
From individual leadership coaching to team development and organisation-wide talent support, I provide experienced, flexible expertise without the need to increase permanent headcount.
When the business is changing, your people need to change with it
Growth, restructuring, a new strategy or a shift in priorities can all create new expectations of leaders and teams.
Leaders may be expected to deliver transformation alongside an already demanding day job. Teams can find themselves working towards new priorities without having had the time or space to rethink how they work together. And People teams may know where stronger leadership or talent capability is needed, but lack the internal capacity to build it.
I help connect business ambition to the leadership, talent strategy and ways of working needed to deliver it — while being deliberate about protecting the qualities that make the organisation distinctive.
Together, we identify where change will make the greatest difference and put practical, targeted support around the people responsible for making it happen.
Support at the level you need it
FoR LEADERS
Make Change Stick Pathway
1:1 coaching for Heads and Directors who are leading significant change alongside their day-to-day responsibilities.
A focused space to think, make decisions and strengthen how they lead themselves and others through change — so that new ways of working have a better chance of lasting.
FOR TEAMS
Team Diagnostic, Development & Coaching
Support for functional teams navigating strategic change and needing to work together differently to deliver it.
I start by building a clear picture of how the team is operating today, then create a focused development day around the conversations, behaviours and ways of working that will make the biggest difference.
From there, I can provide 6–12 months of ongoing coaching to help the team embed those changes and keep adapting as the business evolves.
FOR ORGANISATIONS
Leadership in Motion & Fractional Talent Support
Customised leadership development designed around the capabilities your organisation needs to deliver its next stage of growth.
I also provide fractional expertise across talent strategy, assessment and succession planning, helping you build the leadership and talent foundations for growth without adding another permanent senior role.
People development built around the business
I’ve spent more than 15 years working in Talent Assessment, Management and Development, primarily within major British brands including Burberry, BT, Pret A Manger, London Stock Exchange Group and Fortnum & Mason.
I’ve also worked as an external partner to organisations including a high street beauty retailer, a tech-driven coffee chain, a rapidly expanding burger brand and a luxury interior furnishings group.
That experience has given me a strong understanding of the realities of growing, multi-site and customer-facing organisations: the pace, the competing priorities and the importance of evolving the organisation without losing what makes the brand distinctive.
My work starts with where the business is trying to go. From there, I help identify what leaders, teams and the wider organisation need to do differently to make that ambition real.
I bring that experience together with an MSc in Organisational Behaviour, an Advanced Diploma in Executive Coaching, a Systemic Team Coaching Certificate, ICF accreditation, and accreditation in psychometrics including NEO PI-R, Lumina Spark, EQi 2.0 and Insights Discovery.
You may need support if...
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Your business is growing or changing and you need your leadership capability to keep pace.
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You have a clear strategic ambition, but you’re less certain whether your leaders, talent approach or ways of working are set up to deliver it.
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A key leader is carrying a significant change programme on top of their existing responsibilities.
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A functional team needs to rethink how it communicates, collaborates or makes decisions as expectations change.
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You want to strengthen your leadership pipeline, talent strategy or succession planning but don’t need another permanent senior hire.
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Or you want to grow the organisation while being deliberate about protecting the culture, strengths and ways of working that have made the business successful so far.
Start with a conversation
You don’t need to know exactly what the solution looks like before getting in touch.
On a discovery call, I’ll want to understand what has prompted you to reach out, the situation you’re navigating and the change you would like to see.From there, we can explore what needs to shift across leadership, talent or ways of working — and whether I’m the right person to support you.
CLIENT TESTIMONIALS
Happy Clients